Archive for February, 2011
Whether you run a call center or not, tracking costly and fraudulent calls, tracking time spent with your customers or internal calls can be tricky. Viper VoIP (www.vipervoip.com) has integrated a sophisticated Call Accounting system that provides full visibility to every call made.
1. Charging for Services: Today more than ever it is important that you capture the costs associated with servicing your customers. For many organizations it is possible to charge for these services. Keeping track in an efficient way becomes overwhelming if these tools are not readily available.
Viper of course makes it easy – simple reporting, simple tracking and accuracy. Even if you do not charge for these services – wouldn’t it help to demonstrate to your customers how much you do for them? “We give our customer’s white glove service – spending on average xxx hours a month answering your questions and supporting your operations!” Think about the value of knowing this information – with a click of a mouse!
2. Costly Calling: If you have anyone in your employ that might be abusing your systems, or even just behaving frivolously in making calls, Call Accounting can inform you of that situation. For instance if you see large international dialing from someone who would have no need - nip it in the bud and have documentation to back it up. Remember though on Viper – chances are those calls are not costing as much as they would with analog systems!
Someone may simply be spending far too much time on a given customer or vendor and you would like to ensure that the time is not only accounted for but possibly billed back to either an internal department or the customer themselves.
Overall ViperVoIP makes shared services and call accounting quick and easy. No more license fees that drive out the ROI of call accounting in the first place – we make it simple, cost effective and easy to monitor and charge back no matter what your industry!