Archive for April, 2011
When we speak to our clients, or prospective clients, we often learn of horror stories where their key staff are out of pocket for days on end learning what amounts to a whole new language. Due to the propriety nature of these solutions, they are forced to go to “VoIP University” to simply be able to manage their own system.
One client confessed – they still did not feel even a little bit fluent. Relying on the channel partner they paid a great price for not being able to self administer their own VoIP system. In fact – some confessed they are not even allowed permissions that would equate to “administrator” level. And for all these issues they paid a heft price – literally.
Viper VoIP decided long ago that the idea of hiding behind some proprietary language that requires expensive certifications to simply grasp, did not make long term economic sense to our clients. The future is simplicity, ease of operation and quick knowledge transfer. It is well known in the industry that certifications and re-certifications is an cash cow and a represents a massive revenue stream for the big OEMs.
Our award winning interface reduces training to a day or two on site. The web based intuitive administrative interface keeps your most valued IT employees focused on more important tasks. Saving you on certification fees, training and total cost of ownership.
Not only is this cost savings a huge win – there is the fact that you can adjust and adapt on a dime. We do not hog tie you to become re-certified every time we release a new version or add new features (which are free on Viper by the way). Go ahead – drag and drop and use drop-downs to manage the system and the users.
We believe the days of high priced certifications, re-certifications and perpetual training are a thing of the past. What do you think?