Posts Tagged ‘telecommunications’

Who do you want as your VoIP partner – David or Goliath

Viper VoIP - The Perfect Partner Size

Viper VoIP - The Perfect Partner Size!

We are constantly asked how many clients we have, how big they are, how much revenue we make and all this is compared to the Goliath’s of the telecom industry – you know who they are.  Often times we are left scratching our heads as to why we would ever find ourselves competing against these players since so many of our customers are themselves a fraction of these behemoth’s size?

Does your partner understand you? Understand how most businesses in the US operate – since most are not Fortune 500! In fact there are over 15,000,000 small to medium sized businesses in the US. We in fact serve all markets very well – but focus on those we feel a kinship to. 

Understanding that capital is not ubiquitous, we too use our bank accounts extremely wisely. You won’t see us advertising in the next summer movie hit, or sponsoring a multi-million dollar event in Las Vegas – but we are still challenging these giants with our product features, quality and cost.

Viper brings our clients true CHOICE. They see the value of actually owning the product, clearly influencing the future of their telecom solutions, and having technology that their staff can understand. No university, no certifications, no black box. We believe that if you spend hard earned capital on a solution – you should own it. Not just lease it or keep paying hundreds of thousands of dollars year over year – every year – to just run it. Only to find later, your solution  is now outdated in less than 5 years and you have to start all over again with an expensive upgrade.

Viper ends all this. The first enterprise class solution, software style licensing model, running on a standard server your IT staff knows and loves, or we can even host it in one of our Tier 1 facilities. You have a direct line into our  future features – you are the giant with us.

The question remains: Who do you want as your VoIP partner – David or Goliath?

Viper Call Accounting Solutions – tracking costly and fraudulent calls!

tracking costly and fraudulent calls

Call Accounting - tracking costly and fraudulent calls

Whether you run a call center or not, tracking costly and fraudulent calls, tracking time spent with your customers or internal calls can be tricky. Viper VoIP (www.vipervoip.com) has integrated a sophisticated Call Accounting system that provides full visibility to every call made.

1. Charging for Services: Today more than ever it is important that you capture the costs associated with servicing your customers. For many organizations it is possible to charge for these services. Keeping track in an efficient way becomes overwhelming if these tools are not readily available.

Viper of course makes it easy – simple reporting, simple tracking and accuracy. Even if you do not charge for these services – wouldn’t it help to demonstrate to your customers how much you do for them? “We give our customer’s white glove service – spending on average xxx hours a month answering your questions and supporting your operations!” Think about the value of knowing this information – with a click of a mouse!

2. Costly Calling: If you have anyone in your employ that might be abusing your systems, or even just behaving frivolously in making calls, Call Accounting can inform  you of that situation. For instance if you see large international dialing from someone who would have no need - nip it in the bud and have documentation to back it up. Remember though on Viper – chances are those calls are not costing as much as they would with analog systems!

Someone may simply be spending far too much time on a given customer or vendor and you would like to ensure that the time is not only accounted for but possibly billed back to either an internal department or the customer themselves.

Overall ViperVoIP makes shared services and call accounting quick and easy. No more license fees that drive out the ROI of call accounting in the first place – we make it simple, cost effective and easy to monitor and charge back no matter what your industry!